English
In today's talent competition society, as the main body of the hotel, employees' satisfaction has been paid more and more attention by the hotel. The concept of "customers are God" has gradually faded. Many industry experts begin to realize that "employees are God". Only by making employees satisfied, can they always maintain a positive state in the face of guests, and employee satisfaction will slow down employees' turnover intention and reduce the turnover rate of the hotel, Improve the overall service quality of the hotel and achieve two-way and win-win developmentKorean
현재 인재가 경쟁하는 사회에서 호텔의 주체로서 직원 만족도는 점점 호텔의 중시를 받고 있다."의 개념"고객은 하느님이다."이미 점차 퇴색되었다.많은 업계 전문가들이 깨닫기 시작했다.직원은 하느님이다.직원을 만족시켜야만 그들은 손님 앞에서 시종일관 적극적인 상태를 유지할 수 있다. 직원 만족은 직원의 이직 경향을 늦추고 호텔의 이직률을 낮추며 호텔의 전체 서비스 품질을 향상시키고 쌍방향 윈윈 발전을 실현할 수 있다.
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